Knowledgebase
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Can I use my music with an iPod or an iPhone?
All devices and handsets that are capable of storing and playing full-length music files support our DRM-Free MP3 downloads. This includes...
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30 Dec, 2010 |
Views: 12743 |
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Buy, redeem, download
We support many different stores, which may differ in the process of downloading. We have provided these generic instructions to assist you in...
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30 Dec, 2010 |
Views: 12047 |
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Files I've purchased have not been downloaded to my computer.
This problem could be caused by a number of different issues such as an unusual problem with the internet or with a server, or it can be due...
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30 Dec, 2010 |
Views: 11560 |
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How long does it take to download a file to my computer?
The time required to download a file to your computer depends on the size of the file, the file type, and the speed of your internet connection....
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30 Dec, 2010 |
Views: 8789 |
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How do I send a text message (also known as SMS)?
Go to your messaging menu and select “Text Messaging," “SMS,” "Messaging," or a similar selection.
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27 Mar, 2009 |
Views: 7929 |
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Recent articles
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How do I find what version of a browser I have?
Most users can find this information by going to the Help (or Tools) menu in the browser toolbar and selecting "About [Name of Browser]."
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07 Apr, 2009 |
Views: 2253 |
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What is DRM? OR Are my files DRM-free?
DRM stands for digital rights management, which is a method of copy protection that controls usage of media files.
The majority of our offerings...
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30 Dec, 2010 |
Views: 3098 |
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What is an authorization or "hold"? OR Why do I have a pending amount on my statement?
When you purchase a song using credit or debit, a pre-authorization for a nominal amount is placed on your card in order to ensure adequate funds are...
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07 Apr, 2009 |
Views: 2529 |
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Do I need internet on my phone to download mobile content?
Yes, you need to have the internet enabled on your device, or a data package, in order to download our ringtones. Please contact your carrier...
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22 Dec, 2009 |
Views: 2879 |
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Are there taxes on my purchase?
The state in which our company is based does not currently tax digital media content.
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07 Apr, 2009 |
Views: 2534 |
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