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document How do I request to download mobile content that I see online?
The process varies per store and per device; however, we have provided generic instructions to assist you with downloading mobile product from a...
Not rated 30 Dec, 2010 Views: 2143
document How do I request to download mobile content from a WAP store?
The process differs by phone, but we have provided generic instructions to assist you in downloading from a WAP store. You may wish to contact your...
Not rated 19 Mar, 2009 Views: 2044
document How do I request to download mobile content using the text-to-shortcode method?
This process varies by phone. You may need to consult your manual or contact your wireless carrier if you are having trouble sending, receiving, and...
Not rated 22 Dec, 2009 Views: 2114
document How do I send a text message (also known as SMS)?
Go to your messaging menu and select “Text Messaging," “SMS,” "Messaging," or a similar selection. ...
rating 27 Mar, 2009 Views: 7920
document Do I need internet on my phone to download mobile content?
Yes, you need to have the internet enabled on your device, or a data package, in order to download our ringtones.  Please contact your carrier...
Not rated 22 Dec, 2009 Views: 2874
document How do I know if my phone can support a particular product type you offer?
You can find a list of supported devices by visiting .  
Not rated 30 Dec, 2010 Views: 2027
document Is it possible to preview mobile products before downloading them?
In most cases, you can preview mobile products in our online stores. You can usually click the triangle/play button or preview button. Unfortunately,...
Not rated 27 Mar, 2009 Views: 2243
document How much does it cost to purchase mobile product?
Mobile products tend to vary in price according to the store as well as the media type. Truetones and wallpapers are our most common mobile...
rating 19 Mar, 2009 Views: 1898
document Why didn't I receive a download link or file after I sent a request for content?
There could be various reasons for this occurance. Please ensure you are with a supported carrier. You may also wish to check our . Please...
Not rated 30 Dec, 2010 Views: 2050
document How long does it take to receive a download after I request it?
The length of time it takes to download a file depends on the network availability on your carriers system as well as the type of content that you...
Not rated 27 Mar, 2009 Views: 2070
document What do I do with the download link that was sent to my phone?
Once you receive the message containing a website address, "scroll" down to the download link – "click" on this link or...
Not rated 22 Dec, 2009 Views: 1970
document I received a message (or believe that) that my carrier or device is not supported. OR I found that my device is not supported on your site’s device support list. How can I receive content? OR My device is on the supported list, but I'm having trouble.
Our service is only available on certain US carriers networks. If your carrier is not listed as a supported carrier at this time, please re-visit...
Not rated 27 Mar, 2009 Views: 2123
document How do I use the downloaded file once I have it on my phone?
Though it varies by phone, once your download is complete or your file arrives, you can listen to the tone or open the image, and then you should...
Not rated 22 Dec, 2009 Views: 1966
document My mobile download failed. What should I do?
There are quite a few reasons why a mobile download could fail, but fortunately, you should not be billed for incomplete downloads. If you received...
Not rated 27 Mar, 2009 Views: 1710
document If my phone is on a pre-paid plan, can I still order content?
Yes, you should be able to order content from our service. If you are having trouble, please contact your Wireless Carrier for support and...
Not rated 29 Dec, 2010 Views: 2009
document When will you bill me? Will I be billed for incomplete downloads?
You will only be billed for downloads once they are successfully downloaded to your handset. If you receive the purchase confirmation message...
rating 27 Mar, 2009 Views: 2326
document I have an issue with my bill. Can I get a refund?
If you were billed multiple times, it is very likely you have downloaded the same piece of content more than once. If you have been billed...
rating 27 Mar, 2009 Views: 2310
document I purchased a new phone. Can I download the mobile products I purchased into my new phone?
If you downloaded via an online store or a WAP-based store and would like to have an item resent, please visit the store in which you downloaded the...
rating 27 Mar, 2009 Views: 2223
document How can I get more help?
If you encounter a problem that you have been unable to resolve using our online documentation, please use the form found to contact Customer...
rating 29 Dec, 2010 Views: 2667