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Showing: 1-19 of 19
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How do I request to download mobile content that I see online?
The process varies per store and per device; however, we have provided generic instructions to assist you with downloading mobile product from a...
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How do I request to download mobile content from a WAP store?
The process differs by phone, but we have provided generic instructions to assist you in downloading from a WAP store. You may wish to contact your...
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How do I request to download mobile content using the text-to-shortcode method?
This process varies by phone. You may need to consult your manual or contact your wireless carrier if you are having trouble sending, receiving, and...
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How do I send a text message (also known as SMS)?
Go to your messaging menu and select “Text Messaging," “SMS,” "Messaging," or a similar selection.
...
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Do I need internet on my phone to download mobile content?
Yes, you need to have the internet enabled on your device, or a data package, in order to download our ringtones. Please contact your carrier...
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How do I know if my phone can support a particular product type you offer?
You can find a list of supported devices by visiting .
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Is it possible to preview mobile products before downloading them?
In most cases, you can preview mobile products in our online stores. You can usually click the triangle/play button or preview button. Unfortunately,...
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How much does it cost to purchase mobile product?
Mobile products tend to vary in price according to the store as well as the media type. Truetones and wallpapers are our most common mobile...
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Why didn't I receive a download link or file after I sent a request for content?
There could be various reasons for this occurance. Please ensure you are with a supported carrier. You may also wish to check our .
Please...
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How long does it take to receive a download after I request it?
The length of time it takes to download a file depends on the network availability on your carriers system as well as the type of content that you...
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What do I do with the download link that was sent to my phone?
Once you receive the message containing a website address, "scroll" down to the download link – "click" on this link or...
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I received a message (or believe that) that my carrier or device is not supported. OR I found that my device is not supported on your site’s device support list. How can I receive content? OR My device is on the supported list, but I'm having trouble.
Our service is only available on certain US carriers networks. If your carrier is not listed as a supported carrier at this time, please re-visit...
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How do I use the downloaded file once I have it on my phone?
Though it varies by phone, once your download is complete or your file arrives, you can listen to the tone or open the image, and then you should...
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My mobile download failed. What should I do?
There are quite a few reasons why a mobile download could fail, but fortunately, you should not be billed for incomplete downloads. If you received...
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If my phone is on a pre-paid plan, can I still order content?
Yes, you should be able to order content from our service. If you are having trouble, please contact your Wireless Carrier for support and...
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When will you bill me? Will I be billed for incomplete downloads?
You will only be billed for downloads once they are successfully downloaded to your handset.
If you receive the purchase confirmation message...
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I have an issue with my bill. Can I get a refund?
If you were billed multiple times, it is very likely you have downloaded the same piece of content more than once.
If you have been billed...
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I purchased a new phone. Can I download the mobile products I purchased into my new phone?
If you downloaded via an online store or a WAP-based store and would like to have an item resent, please visit the store in which you downloaded the...
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How can I get more help?
If you encounter a problem that you have been unable to resolve using our online documentation, please use the form found to contact Customer...
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