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document I cannot log in. OR It says my username does not exist.
You may have registered under a different email address or username. This is often the case when people use multiple email addresses. You may...
Not rated 30 Dec, 2010 Views: 1430
document I am receiving a message that states “Please verify username and password and try again” during my attempts to login to a site OR I forgot my password.
If you do not remember your password, please use our "Email Password" or "Text Password" fields on the Sign In page. If you do...
rating 29 Dec, 2010 Views: 1843
document I can't purchase music because your store is telling me my e-mail address already exists.
It seems that you were successful in setting your account on our system even if you did not get to complete your transaction.  Another cause may...
rating 19 Mar, 2009 Views: 1604
document I can't see your page at all or am receiving a message asking me to upgrade my browser.
Your browser may not be compatible with 128-bit encryption, which is needed to interpret our secure (SSL) pages. This configuration is a norm in most...
Not rated 30 Dec, 2010 Views: 1506
document I am getting a message saying that the store/download is not available in my country.
If you have been flagged with a territorial restriction notice, it means that the store or file you are trying to access has not been made...
Not rated 29 Dec, 2010 Views: 1663
document I am receiving a message that says the shop is unavailable.
Unfortunately, this promotion is now over. Please note, promotional end dates are set by the record label, content owner, or client alone....
rating 29 Dec, 2010 Views: 1132
document Enabling cookies in your browser of choice
We recommend using Internet Explorer as your browser, though this is not necessary. Please see the following article to view the recommended...
rating 30 Dec, 2010 Views: 1960
document How do I find what version of a browser I have?
Most users can find this information by going to the Help (or Tools) menu in the browser toolbar and selecting "About [Name of Browser]."
rating 07 Apr, 2009 Views: 2243
document Resolving Firewall Issues
Note: This may be especially relevant for consumers who are using a computer in a work environment which may be behind corporate firewalls. Remember...
Not rated 07 Apr, 2009 Views: 1597
document I may have been overcharged.
When you purchase a song using credit or debit, a pre-authorization for a nominal amount is placed on your card in order to ensure adequate funds...
Not rated 29 Dec, 2010 Views: 1251