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Showing: 1-16 of 16
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I am receiving an 'invalid code' error message.
Codes are case-sensitive. Please enter the code exactly as written paying close attention to the capitalization of letters.
You may also want to...
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I am seeing an information bar at the top of my browser that tells me the pop-up or download has been blocked.
In most cases, you can right click on the info bar and allow the pop-up or download to come through.
If the download still does not come...
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Files I've purchased have not been downloaded to my computer.
This problem could be caused by a number of different issues such as an unusual problem with the internet or with a server, or it can be due...
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My download process was interrupted. OR My download didn't complete.
If you lost your internet connection during a track or album download or your process has been interrupted for another reason, please do the...
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I cannot launch the Download Management application (Download_Manager.jnlp).
Please try installing or reinstalling the latest version of .
If you no longer have access to the Download Management file, we suggest using the...
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I cannot find the file(s) I've downloaded.
To find a file once it has been downloaded, use the “Search” or “Find” option on your computer.
Windows 7 Users: Click on...
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My computer doesn’t recognize this file extension. OR I can’t play/open this file type.
If the file is a .jnlp file, please visit .
If the file is a zip file, please visit .
Music files are typically in MP3 or WMA format and videos...
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My media player won’t play a .zip file. OR I cannot open a zip file.
Please unzip a .zip file before attempting to play it. If you are using Windows, in most situations, you can right click on the file and choose...
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My downloads won’t play.
Please ensure your computer meets our minimum system requirements. You may also need to upgrade your media player.
Ensure you have a working...
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The song plays for a few seconds, and then it stops and continues to do so throughout the entire song.
If this happens the first time you play the song (or video), it may mean that it is opening the song file as it is downloading and trying to play...
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I am getting a License Acquisition pop-up asking for a username and password or code when I attempt to play a file in my media player.
Fortunately, this does not apply to MP3 products. This error can occur after downloading WMA or WMV files.
If you used a code to download the...
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I keep getting a license failed message.
This issue is only applicable to music videos and any other encrypted WMV or WMA content (and is NOT applicable to MP3s or mobile products). In...
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The “license approved” window keeps popping up when I try to play the WMA or WMV file.
Your browser or the song file (or video file) may not be communicating properly with your media player. This is common with Netscape and Windows...
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How can I resolve file license corruption issues?
If you are running into licensing issues for secure WMA and WMV downloads obtained from our store, you may see errors displayed in your media...
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What happens if I lose my digital product? OR I no longer have access to my files after a hardware/software/computer change.
We are not responsible for any lost downloads due to computer corruption, updates, misuse or malfunction, or loss of devices or CDs. We highly...
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I have a problem that is not covered in your help section.
If you encounter a problem that you have been unable to resolve using our online documentation, please use the form found to contact Customer...
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