Resolving Firewall Issues

Note: This may be especially relevant for consumers who are using a computer in a work environment which may be behind corporate firewalls. Remember that there can be both hardware-based and software-based firewalls in effect.

Please note that since this issue could be caused by a wide range of third party software installed on your computer or by your network configuration, we can only provide limited assistance.

If your browser is set to allow cookies and you still can’t view our store and can’t download files to your computer, you may have some firewall, anti-spyware application, web accelerator or a security software installed preventing you from achieving your goals. Note that these types of applications may also cause other issues, such as preventing your downloads from completing successfully after it starts.

To address such situations, you may want to consult your network manager or a person who is well versed in the management of such applications and tools. If you are able to administer these changes on your own, we suggest you change your firewall and your anti-spyware configuration to allow cookies and/or allow downloads - which may mean temporarily lowering your security settings (at least during your shopping session and re-introduce those safeguards afterward).

Alternately, your network configuration or proxy server settings could be blocking cookies and also blocking downloads (this is common if you are attempting to interact with the store from an office location where your IT department has installed security measures that affect your interaction with web sites). If this is the case, you probably need to discuss the problem with your network manager or an IT specialist.

In closing, please remember that our customer service representatives can only provide limited information and support for third-party software programs and hardware tools.