My download process was interrupted. OR My download didn't complete.

Votes: 17

Posted: 12 Mar, 2007

Updated: 30 Dec, 2010

If you lost your internet connection during a track or album download or your process has been interrupted for another reason, please do the following:

- Do not try to open and play a partially-downloaded product

- Next, log out of your store account
- Close your browser and any other browser windows that may be open on your computer
- Open a new browser window and surf to our music store again

- Log in and click on My History (or My Downloads) to see a list of all available files; since you did not complete your download, you should find an active link to your files on the History page. You may restart your download from here without being charged or credits being removed.

Please note: The My History section is not available on all stores.

If you do not have a My History section and are unable to try again or if your download does not contain an active link to try again, please feel free to contact us.

Others in this Category

	Files I've purchased have not been downloaded to my computer.
	My downloads won’t play.
	I keep getting a license failed message.
	The “license approved” window keeps popping up when I try to play the WMA or WMV file.
	The song plays for a few seconds, and then it stops and continues to do so throughout the entire song.
	How can I resolve file license corruption issues?
	I have a problem that is not covered in your help section.
	What happens if I lose my digital product? OR I no longer have access to my files after a hardware/software/computer change.
	I cannot launch the Download Management application (Download_Manager.jnlp).
	My media player won’t play a .zip file. OR I cannot open a zip file.
	My computer doesn’t recognize this file extension. OR I can’t play/open this file type.
	I am getting a License Acquisition pop-up asking for a username and password or code when I attempt to play a file in my media player.
	I cannot find the file(s) I've downloaded.
	I am receiving an 'invalid code' error message.
	I am seeing an information bar at the top of my browser that tells me the pop-up or download has been blocked.