What happens if I lose my digital product? OR I no longer have access to my files after a hardware/software/computer change.

Votes: 0

Posted: 12 Mar, 2007

Updated: 30 Dec, 2010

We are not responsible for any lost downloads due to computer corruption, updates, misuse or malfunction, or loss of devices or CDs. We highly recommend that you maintain current backups of your digital library to ensure that you can recover it in the event that you lose your functional system.

If you are having trouble locating the files you've just downloaded, please see the following article.
If you still have access to the store, some stores have a section called "My History." Read about how to re-download via "My History" here.

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