My downloads won’t play.

Please ensure your computer meets our minimum system requirements. You may also need to upgrade your media player.

Ensure you have a working internet connection and that the file did, in fact, download completely.

Before trying to download again, please check our recommmended computer/browser settings for best results.

If the file is a WMA or WMV file, please try the following:

Find the file you downloaded, right-click on it, and choose to play the file with Windows Media Player. Second, please check to make sure you are online so that the media player can obtain a license from us. Play the file at least once for a few seconds to make certain you receive the required license. To clarify, music you purchase from our store in the Windows Media format is digitally protected and requires a license file to play. You should receive a license automatically when you purchase content or attempt to play it for the first time. However, there may be situations where this doesn't happen.

If you are receiving a license acquisition pop-up, please visit this link.

Other license issues are covered throughout the help documentation.

If you still have access to the store, some stores have a section called "My History." Read about how to re-download via "My History" here.