Help / Frequently Asked Questions
Search:     Advanced search
Browse by category:
Contact Us
Knowledgebase / Download Site Help / Download Troubleshooting / I keep getting a license failed message.

I keep getting a license failed message.
Print
Email to friend
Views: 2521
Votes: 7
Posted: 12 Mar, 2007
Updated: 30 Dec, 2010
This issue is only applicable to music videos and any other encrypted WMV or WMA content (and is NOT applicable to MP3s or mobile products). In the license failed window there should be a message as to why it failed. The error message you receive should give you information on the specific problem. The most common problems are:  
  1. The song or video may no longer be available, in which case you will not be able to acquire a license for this file. If the product license is no longer available from our system, you can delete the file from your computer and try downloading a different one.
  2. Your player might need an update, in which case you will need to go to the media player's website and download the latest version. We recommend you choose to play the file with Windows Media Player. Updates to WMP can be found at www.windowsmediaplayer.com.
  3. High traffic on the site may, at times, cause congestion. You may attempt to acquire the file license at a later time.
  4. The file may not be available in your specific country due to copyright restrictions.

Important note: If your player is generating any other type of odd error code, please use the Search box at www.microsoft.com to find information about the potential cause for the problem and the recommended fix or consult the media player's website.
Others in this Category
document Files I've purchased have not been downloaded to my computer.
document My download process was interrupted. OR My download didn't complete.
document My downloads won’t play.
document The “license approved” window keeps popping up when I try to play the WMA or WMV file.
document The song plays for a few seconds, and then it stops and continues to do so throughout the entire song.
document How can I resolve file license corruption issues?
document I have a problem that is not covered in your help section.
document What happens if I lose my digital product? OR I no longer have access to my files after a hardware/software/computer change.
document I cannot launch the Download Management application (Download_Manager.jnlp).
document My media player won’t play a .zip file. OR I cannot open a zip file.
document My computer doesn’t recognize this file extension. OR I can’t play/open this file type.
document I am getting a License Acquisition pop-up asking for a username and password or code when I attempt to play a file in my media player.
document I cannot find the file(s) I've downloaded.
document I am receiving an 'invalid code' error message.
document I am seeing an information bar at the top of my browser that tells me the pop-up or download has been blocked.


Copyright © 2001-2011 Neurotic Media, LLC and/or its suppliers and licensors. All rights reserved.