Why didn't I receive a download link or file after I sent a request for content?

There could be various reasons for this occurance. Please ensure you are with a supported carrier. You may also wish to check our supported phones list.

Please ensure that WAP Push is enabled on your phone. Depending on the carrier, make, and model of your phone, you may need to set the WAP Push setting to “On”, “Allow all”, “Always” or “Receive All”. To determine where to locate this setting on your particular device, please see your owner’s manual.

You can also try to start up your wireless browser to ensure it is enabled. For more information, please contact your carrier.

In some cases, your phone may be out of memory which is needed for the new file to be downloaded. You may need to delete some items to make room for new content. Your messaging box might also be full, in which case you'll need to delete some messages to make room.

If you "click" on the download link and your phone is not starting the download process, your wireless network may be temporarily unavailable. You should wait until service is available and try again. If you still can't connect, try restarting your phone before accessing the link again. Our FAQs provide more information on this issue.

In many cases, your phone may not support the product you ordered, we may not be able to identify your phone, or your carrier may not be supported by our service.