How long does it take to receive a download after I request it?

The length of time it takes to download a file depends on the network availability on your carriers system as well as the type of content that you are requesting as well as the total size of the file being downloaded.

The overall download time could vary based on these two factors, usually between 1 and 10 minutes . It is important that you do not make a second request for this same product during the download experience or you may be charged for both of these downloads. We also recommend staying stationary if possible – traveling on the highway, for example, often means that your phone has to switch between towers and can run into low connectivity areas. These situations may cause your download process to fail.