Help / Frequently Asked Questions
Search:     Advanced search
Browse by category:
Contact Us
Knowledgebase / Mobile Site Help / Mobile FAQ and Troubleshooting / When will you bill me? Will I be billed for incomplete downloads?

When will you bill me? Will I be billed for incomplete downloads?
Print
Email to friend
Views: 2330
Votes: 1
Posted: 13 Mar, 2007
Updated: 27 Mar, 2009

You will only be billed for downloads once they are successfully downloaded to your handset.

If you receive the purchase confirmation message and do not reply with Y to show that you approve the download purchase, we will not proceed with the transaction and its billing. When a product file is downloaded successfully you will be billed for the content on your next wireless bill. If you are buying a bundle or album online that includes both online products and mobile products, products sent to your phone will be billed on your next wireless bill separately from the online download bill.

Please also note that standard airtime, messaging, and/or connectivity rates also apply to your transaction depending on your specific carrier policy.
Others in this Category
document How much does it cost to purchase mobile product?
document How do I request to download mobile content that I see online?
document How do I request to download mobile content from a WAP store?
document How do I request to download mobile content using the text-to-shortcode method?
document How do I send a text message (also known as SMS)?
document Why didn't I receive a download link or file after I sent a request for content?
document What do I do with the download link that was sent to my phone?
document I received a message (or believe that) that my carrier or device is not supported. OR I found that my device is not supported on your site’s device support list. How can I receive content? OR My device is on the supported list, but I'm having trouble.
document How long does it take to receive a download after I request it?
document How do I use the downloaded file once I have it on my phone?
document How do I know if my phone can support a particular product type you offer?
document If my phone is on a pre-paid plan, can I still order content?
document I have an issue with my bill. Can I get a refund?
document Is it possible to preview mobile products before downloading them?
document I purchased a new phone. Can I download the mobile products I purchased into my new phone?
document How can I get more help?
document My mobile download failed. What should I do?
document Do I need internet on my phone to download mobile content?


Copyright © 2001-2011 Neurotic Media, LLC and/or its suppliers and licensors. All rights reserved.