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Knowledgebase / Mobile Site Help / Mobile FAQ and Troubleshooting / How can I get more help?

How can I get more help?
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Views: 2670
Votes: 3
Posted: 13 Mar, 2007
Updated: 29 Dec, 2010
If you encounter a problem that you have been unable to resolve using our online documentation, please use the form found here to contact Customer Service.

Please supply the following information:

  • Your mobile number
  • The make and model of your phone
  • Your wireless carrier 
  • The product you were attempting to download
  • Your specific question

Please note that the more information you are able to provide within your request, the faster we will be able to effectively provide an answer.

You may also contact us via telephone.

Monday-Friday (10AM - 6PM EST) 1-888-689-9060

You may also consider contacting your carrier or consulting the phone's manual if you have a specific question about how to send and receive text messages, a question about your plan, or a question about how to save and store content.

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