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I cannot launch the Download Management application (Download_Manager.jnlp).

Views: 2388
Votes: 3
Posted: 10 Mar, 2009
Updated: 30 Apr, 2012
Please try installing or reinstalling the latest version of Java.

If you no longer have access to the Download Management file, we suggest using the "My History" section of the site (if available) to retry your download. For more information on "My History," see this article.

Please note: Not all versions of Java are supported by this application at this time. If you continue experiencing trouble, we recommend downloading individual tracks or products (instead of albums/bundles) as these do not require use of the Download Management application.


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