I cannot find the file(s) I've downloaded.

Votes: 12

Posted: 11 Mar, 2009

Updated: 30 Apr, 2012

To find a file once it has been downloaded, use the “Search” or “Find” option on your computer.

Windows 7 Users: Click on the Start button (Windows logo) usually found at bottom left of your screen on the toolbar. Use the search box at the bottom of the resulting menu.

Type .mp3 in the search box, and it will find all MP3 files on your computer. Though the majority of our files are in MP3 format, you may also have downloaded a .wma file, a .wmv file (for videos), a .zip file, or a .jnlp file. Please adjust your search accordingly. The file you downloaded should be amongst the results.

You may also open your browser to find where downloads are typically placed.

Open the internet browser you used to download.

Firefox Users: Click Firefox at top left>Options>Options>General Tab. Note the location of downloaded files in the Downloads section. If 'Save Files to' is selected, navigate to the listed location to find your music.

Windows Vista Users: We recommend opening your browser to find where your Temporary folder is located on your computer. In Internet Explorer 6, you will choose Tools>Internet Options>General Tab>Settings under Temporary Internet files. Internet Explorer 7 and 8 users, choose Tools>Internet Options>General Tab>Settings under Browsing History. You can then search your system for the folder.

-When using Windows and the Firefox browser, your online download should show in the Firefox download manager (Downloads pop-up or window), which usually appears in your task bar at the bottom of your screen. You should see something akin to "All files are download to: [Location]" at the bottom of the download manager. You can also right click on the file itself in the download manager and select "Open Containing Folder."

Windows XP Users: Click on the "Start" button and select “Search.”

Important note: It is also possible that your download may be in your Temporary folder. If this happens, the file will have an odd numeric name, and you will have to move it out of the Temporary folder in order to see the correct name and retrieve your file. Windows XP users: Please see the following instructions.

1) Go to “My Computer” by clicking on Start and selecting “My Computer” or choosing the My Computer icon. Choose your hard disk drive##>Documents and Setting##>(Your Name)##>Local Settings##>Temporary Internet Files.

2) Click on the word “Type” in the header to sort the files by file type. Next, scroll down to the file type labeled Windows Media Audio, MP3, or other depending on the download. Look at the “Date Modified” column for the latest files modified. The latest one would likely be your latest download.

3) Highlight the file, and drag it out of the Temporary folder and onto your desktop. You will notice that the file name, if previously shown as scrambled numbers, now changes to the name of the song you downloaded.

4) Drag the file into your folder of choice for future use. We recommend you use your computer’s default My Music or My Downloads folders.

If you are still unable to find your files, you may wish to see this article.

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