For best results when using Internet Explorer (Cookies, Browser Settings, Security) OR My browser blocked my download.

We recommend using Internet Explorer as your browser and ensuring that the internet settings are set to accept all cookies.

Please try the following:       

1.         Please open IE browser and click on Tool##>Internet Option##>Privacy. Please make sure the following is unchecked: Block pop-ups or Turn on Pop-up Blocker

2.         Next, please click on the Advanced button (under Settings in the Privacy tab) and make sure the following is checked:

            Override Automatic Cookie Handling  -  then choose - First Party Cookies (Accept),  Third Party Cookies (Prompt), Check to Always allow session cookies, then click OK.

3.         Please make sure security levels are low (Tools##>Internet Option##>Security) and all firewalls are off.

We recommend the following:                                  

Go to Tools##>Internet Options##>Security##>Custom Level button,

and scroll down to the "Download" section.

There should be three check boxes.

Make sure they all say "Enable" so your browser

may support in-window downloads. Please make sure you

are not in the "ActiveX" section.  Click OK.

Please close and reopen the browser, and then try your download again.

When downloading, Please choose “Save” rather than "Run" or “Open.” Choose a location you will remember such as

"My Music" or "Desktop".